Patients who register for the AKDHC Patient Portal have access to pertinent health information 24/7 which includes, visit summaries, lab and imaging results, patient education materials and more.  Patients can also exchange secure portal messages directly with their physician’s staff.

Please follow the Best Practices identified below to get the most out of your portal access.

AKDHC Patient Portal Best Practices

1. If you do not receive an expected portal invitation or password reset email, please read the below information:
   
   • Check your emails SPAM or JUNK folders for the expected email. If you find the email in one of these folders move it to your In-Box. This will allow links in the email to be used.
   • All email domains used to receive portal emails must meet the security transport guidelines required by our portal vendor. Some email domains from an employer, school or private server do not meet the security transport guidelines and cannot be used to create a portal account. Please provide AKDHC an alternate email address from a valid domain. Examples of valid email domains include: “Hotmail.com” “Gmail.com” “Yahoo.com” and “Outlook.com”.
     
     
2. The following browsers are supported by our portal vendor – always use the most up to date version of a supported browser:

1. • Apple Safari 9 and later
   • Google Chrome 30.0 and later
   • Microsoft Edge 13.0 and later
   • Mozilla Firefox 40 and later
   • Opera 35 and later

3. The portal can only be accessed with a US-based IP Address – if you are trying to log into your Portal account while out of the United States you will be unable to access the portal.

4. The demographic information and email account found in your AKDHC electronic health record (EHR) will be used for your portal account.  When completing your registration for a portal account enter your demographic information that you provided AKDHC.  If the portal cannot match the information you are entering with the information found in the EHR you may not be able to complete your portal registration.

5. Always use the Patient Portal Login link found on the AKDHC website to access your portal account.

6. If you are experiencing issues with your Password:

1. • Verify that neither of the login fields are pre-populating with information. If you are using the browser’s ‘auto-fill’ feature you may be trying to login with stored old information and cause the system to recognize your credentials as incorrect.
   • Check that the Number Lock and/or Caps Lock are set appropriately – you may be typing a password in the wrong case if the Caps Lock is turned on, or you may not be typing any numbers in your password correctly if the Number Lock is off.
   • If the above actions to do not correct the login issue perform a password reset by using the “Forgot your Password?” link on the Portal Login screen.